Paper Pumpkin FAQ’s

Paper Pumpkin FAQs

I have added this section to answer the most common questions I get about Paper Pumpkin.  If you have a question that you do not see here, please Contact Me!

Q: What is a prepaid subscription?
A: Prepaid subscriptions provide an opportunity to purchase several months of Paper Pumpkin all at once.

Q: How many prepaid months can I purchase at once?
A: You can select a subscription for one, three, six, or 12 months.

Q: Is there a discount for ordering a higher number of months at once?
A: Yes, there is a savings. When you order a six-month subscription, you save $1 per month, and when you order a 12-month subscription, you save $2 per month.

Q: Can I order more than one prepaid subscription at once?
A: Each Paper Pumpkin account can only use one redemption code at a time. For example, if someone buys two six-month prepaid subscriptions, they’ll enter the first code and then, after six months, enter the second code.

Q: How are prepaid subscriptions redeemed?
A: When the order is paid for and closed, you will receive an e-mail with a redemption code and instructions on how to redeem. The e-mail will guide you to www.mypaperpumpkin.com where they will enter your code. The system will recognize the number of months you’ve paid for. Be sure to enter all of your information on the site so when your prepaid subscription runs out, you can continue to receive Paper Pumpkin kits without interruption.

Q: Can a current subscriber order a prepaid subscription?
A: Of course! After you order and enter the  redemption code, the prepaid months will be used up before any future shipments are charged. When the prepaid months are over, the subscription will continue and be charged monthly to the credit card on file.

Q: Can a prepaid subscription be ordered with a hostess code?
A: Yes. If you have a workshop with a hostess code set up, you can go online and enter any of the prepaid subscription item numbers.

Q: Can I buy a prepaid subscription with hostess benefits?
A: Yes. A prepaid subscription can be added to either the free or half-priced hostess items.

Q: Can a prepaid subscription be ordered as a gift?
A: Yes. Although this isn’t officially a gift subscription program, you can buy a prepaid subscription and give it as a gift. You’d just purchase the prepaid subscription and when you receive the redemption code, share it with the recipient of your choice who can redeem the subscription at www.mypaperpumpkin.com. One thing to keep in mind is that the redemption codes will not work across borders. (So, someone in Canada could not gift a subscription to someone is the US and vice versa.)

Q: What happens when a prepaid subscription is not redeemed?
A: Codes will expire after three years (two years for California residents). At that time they will be turned over as unclaimed property.

Q: What comes in my Paper Pumpkin?
A: It’s a surprise each month-anticipation for the surprise is seriously half the fun! No worries, though, you’ll have everything you need to complete the project: paper, stamps, ink, accessories, and more! (You will need adhesive.)

Q: Does my Paper Pumpkin project come with instructions?
A: Yes, of course it does. The instructions will tell you everything you need to know. And they are so easy to follow-we promise.

Q: How long will it take to make each Paper Pumpkin project? (Now say that fast three times.)
A: We know you wish you had unlimited creativity time (we all do), but since you probably don’t, we designed each Paper Pumpkin to be completed in 30 minutes or less! (We think of it as a spa treatment for your creativity.)

Q: Should I get on the Paper Pumpkin carriage?
A: Definitely, yes. Just think of it-a Stampin’ Up! surprise delivered to your doorstep every month (wahooo!) Paper Pumpkin offers a simple, creative experience each month. What’s more-sometimes, your monthly kit features . . . wait for it . . . some exclusive products you can only get through Paper Pumpkin. Try it and see what you think. You can cancel your membership any time.

Q: How much does a Paper Pumpkin membership cost each month?
A: Paper Pumpkin is $19.95 per month. Because your Paper Pumpkin ships automatically to you, we have already built in the shipping costs of $5.00 to the cost of each kit.

Q: How do I start my Paper Pumpkin membership? 
A: Visit www.mypaperpumpkin.com to sign up-it’s that easy!

Q: When does my membership expire?
A: Your membership will last until you cancel it.

Q: When do I need to sign up in order to get my Paper Pumpkin?
A: You need to sign up on or before the 10th of the month in order to receive your Paper Pumpkin for that month. If you sign up after the 10th#no worries! You will get your first kit the following month. You’ll know your Paper Pumpkin is on its way when you receive your shipment confirmation e-mail.

Q: Can I skip a month?
A: You sure can! Simply log on to your account and click “manage my account”, then click “skip a month” on or before the 10th of the month in order to skip the Paper Pumpkin for that month. If you do this on the 11th of the month, you will receive that month’s Paper Pumpkin and not receive the following month’s Paper Pumpkin.

Q: What if I want to cancel my membership?
A:
You must submit a 10-page essay about why you would ever want to do such a crazy thing. (Just kidding.) It’s simple. Simply log on to your account and click “manage my account”, then click “cancel” on or before the 10th of the month in order to cancel completely. Then, you will not receive any more Paper Pumpkin kits (how sad). If you cancel on the 11th of the month, you’ll receive that month’s Paper Pumpkin and will not receive any more Paper Pumpkin kits.

Q: What is the return policy?
A: If you are not thrilled with your Paper Pumpkin, please call us at 1-800-STAMP UP, we’ll chat and make everything hunky dory.

Q: Will the items in each Paper Pumpkin be available for sale individually?
A: Part of the fun of having a Paper Pumpkin membership is receiving exclusive products to play with! Most of the items in your Paper Pumpkin are exclusive, never-before seen products (can you say yippee?) You will, however, see a few tried-and-true products in your Paper Pumpkin that you can buy individually in the catalog.

Q: Is there any other way to buy monthly Paper Pumpkin kits?
A: If you are an active Paper Pumpkin subscriber, you can purchase a limited selection of past kits. Learn more
here.

Q: How do I see the upcoming Paper Pumpkin kits?
A:
One of the best parts of your Paper Pumpkin membership is that you never know what is going to be in that beautiful red box. It’s like opening a present every month-we don’t want to ruin the surprise for you! However, you can see what some of our past Paper Pumpkin kits have looked like here.

Q: What is the free gift?
A: You will receive a special free gift with your first month’s kit-a clear-mount acrylic block. You will need your clear block each month to use the stamps that will come with your Paper Pumpkin. Simply press the stamp firmly onto the clear block and the stamp will adhere to the block. Ink up your stamp, and you are ready to go! When you are finished stamping, just peel the stamp off the block. 

Q: Why is the shipping different on Paper Pumpkin?
A: Your Paper Pumpkin will be automatically shipped to you each month (so fun!). Because we are auto shipping these, the pricing structure is slightly different from our other Stampin’ Up! products.

Q: Can I buy multiple memberships to save shipping? 
A:
You can buy as many memberships as you want to, but the price for shipping remains the same.  Because we ship each Paper Pumpkin to you in its very own pretty red box, the price for the monthly shipping has already been built into the Paper Pumpkin cost.

Q: When will the package arrive?
A:
Your Paper Pumpkin will ship from the Stampin’ Up! warehouse on or around the 15th of the month. You will get an e-mail notifying you that your card has been charged-expect your Paper Pumpkin soon!

Q: What if the package never comes?
A:
If your Paper Pumpkin does not arrive on your doorstep please call us at 1-800-STAMP UP and one of our friendly customer service agents will help you.

Q: When will I be charged?
A: Your credit card will be charged as soon as your Paper Pumpkin ships.

2 Comments

  1. November 14, 2014    

    Hello!

    To change your credit card information on your Paper Pumpkin account, go to mypaperpumpkin.com and sign into your account. If you scroll down on the first page you will see your current Payment Information. You can enter your new credit card details and press the ‘Update’ button. You’re Done!

    Hope this helps.

    ~Bridget

  2. Anonymous's Gravatar Anonymous
    November 14, 2014    

    How do I change my credit card info for my paper pumkin acct?

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